How can I cancel my Shopify plan's automatic renewal?

Technical Q&A
1

greetings,

how to turn off the auto renewal of my shopify plan ?

2

Unfortunately, monthy payments are taken automatically. However, you could cancel or pause the store for a time period if necessary.
https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/faq#whats-the-currency-of-my-shopify-bill

3

Hi, @OriginalStore !

My name is Lilith, I’m on the Social Care team at Shopify.

You have a couple of options to avoid renewal if you’re needing to take time away from your business.

One option is to Pause the store. If you don’t need access to the account for a period of time you can opt to pause your plan temporarily using the information and steps here. This is a great option if you’re needing to just take a little bit of time away. Many merchants like to use this as a way to take a vacation from their business for a time without shutting down the site completely.

On the other hand, if you’re having some larger changes and need to cancel your subscription and close the store you can use the steps here. If you’re encountering some challenges with your business, we’d be happy to help you out with some advice or guidance.

We have 24/7 live support available for all merchants free of charge and we often do business coaching with our merchants to help with their business growth. It’s an added value to having your store on Shopify and I recommend taking full advantage of the free support whenever you have any obstacles that you’re not sure how to overcome.

Were you planning on taking time away or were you having some tough times with your business lately? I’d love to help you out!

4

@Lilith

Thanks for your great help. Actually, I am planning to take time away for a short period then I will come back again.

5

@OriginalStore you’re very welcome! I hope you have a restful time off. When you return to your business, feel free to ask anything on how to hit the ground running. The holidays are around the corner as well, so if you return before then we’ve put together a toolbox of resources to help you take home a share of the sales through this season.