Hello, I have billing on my Shopify I swear I canceled it last month but it seems it didn’t but as of right now I cannot pay it. How do I cancel my subscription. I can’t pay it now or later.
Topic summary
A user attempted to cancel their Shopify subscription last month but the cancellation didn’t process, leaving them with an outstanding bill they cannot pay.
Official Response:
- Outstanding balances (transaction fees, shipping labels, app subscriptions) are charged during cancellation
- Users unable to pay should contact Shopify Support through the Help Center
- Recommended reviewing cancellation considerations before closing the store
Complicating Factor:
A second user claims their payment information was stolen and used fraudulently on Shopify, also unable to pay.
Status: Unresolved - both users directed to contact support directly, no immediate solution provided for those unable to pay outstanding balances.
Hi, @Ripelen .
Welcome to the Shopify Community.
I understand you’d like to cancel your store however, you mentioned that you have an outstanding bill.
I would like to advise that any outstanding balance that you might have on your account (like transaction fees, shipping label charges, or app subscriptions) will be charged during cancelation. If you have no outstanding charges against your account, then you won’t receive a final invoice.
If you’re unable to pay the outstanding balance and would like to cancel your subscription and deactivate your store, I recommend getting in touch with our team via the Shopify Help Center.
Prior to closing your store, I encourage you to r****eview some considerations for how to prevent potential issues regarding closing your store.
I hope this helps!
but what if i literally have no money to pay the bill? and my information was literally stolen and used on here. do something about it please