How can I cancel my Spocket app payment?

Shopify Apps

Topic summary

A user reports that Spocket continues charging monthly fees despite uninstalling the app. They want to stop these recurring payments.

Official Responses:

  • Shopify support clarifies that billing should stop after app deletion, but charges may continue if deletion occurred mid-billing cycle
  • Users are directed to contact Spocket directly at support@spocket.co to verify subscription status, as multiple or different account subscriptions may exist

Additional Complaints:

  • Another user claims unauthorized charges totaling 750 AED (two transactions of 375 AED each) and requests a 75% refund calculated on the full amount
  • Separate complaint alleges Spocket charged an account without permission, demanding immediate refund

Status: Unresolved. Users need to contact Spocket support directly to cancel active subscriptions and address billing disputes, as Shopify cannot manage third-party app account details.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

Hi,

I have stopped the app spocket due to no need for overseas sales at this moment.

However, the app keep on requesting for monthly payment, how can I cancel the app payment?

tma

1 Like
2

Hi there @blmshop !

Don here from Shopify.

Once you have deleted an app from the Apps menu in your admin you should not continue to be billed for this app.

It may be the case that you had entered a new billing period for this app before you deleted it for which you would still be eligible.

Check out our guide to app charges here on our help site for more info on how this works.

If you’d like to confirm your billing status and period with the app developers you can reach out to them for support using the contact details listed here on the app store page for them.

They will be able to access and discuss your account info with you securely and confirm your status.

Are you looking for some specific functionality for your store that this app did not provide in a way that satisfied your needs?

Can you let us know what else you need to work on for your store at the moment apart from this?

Regards,

Don

3

Hi blmshop,

John here from Spocket support! That means you could have a subscription that could still be active either from the original or a different account. Please feel free reach out to us at support@spocket.co and we’ll gladly assist in sorting this out for you.

Regards,

John

4

We’ve received your message! Re: Thank you for your reply. I just want to clarify that I made two transactions, each of 375 AED, which totals 750 AED. Please make sure the 75% refund is calculated based on the total amount (750 AED), not just one transaction. I appreciate your help and request that the refund be processed accordingly. Best regards,

5

“Spocket charged my account without my permission, which is extremely irresponsible and unprofessional. I did not authorize this payment, and I demand an immediate refund of my money.”