How can I cancel my trial period account?

Shopify Discussion
1

How can I deactivate my Shopify account?

I want to quit, I am in Trail period with 1$ monthly payment.

2

Hi, @aziz4aam !

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help you out.

I understand that you would like to deactivate your account. May I ask you why you are looking to close your store? Is there anything we could have done to help you out better?

In order to cancel your trial, you will want to follow the steps below:

  1. From your Shopify admin, go to Settings > Plan.

  2. Click Deactivate store.

  3. Enter your password, and then click Deactivate now.

If you are having issues, we’d be happy to continue assisting you through our Help Center. In order to access our live support, you will want to follow the on screen prompts to sign in, choose your topic and issue at the bottom of the help articles provided will be all available live support options.

Kindly reply back to this thread with any questions or updates and we can continue our conversation further!

3

Hi Mac,

I believe am not ready, therefore I preferer to quit.

Unfortunately, I could not reach to Shopify Admin option. Where can I find it.

I can see only :

  • Manage Account

  • General

  • Security

Please help, from which menu?

Kind Regards,

4

Hi again, @aziz4aam !

Thanks for following up with more information.

I completely understand. I did want to share a resource called Shopify Learn. This platform gives you access to the collective knowledge and experience of successful entrepreneurs around the world. It’s an awesome resource to learn more about starting and running your business.

It looks like you are viewing the wrong menu. Instead of clicking on your user icon, you will need to access the Settings portion of your Admin. If you’re on a desktop, this is located directly at the bottom left of your screen. Once you’re there. click on Plan and you can deactivate your store.

Let me know how that goes!

5

Dear MAc,

Thank you very much. I appreciate your help, it works.

I will start using Shopify Learn. during the trial period before quit.

Thanks again.

6

Hi, @aamohaimeed !

Thank you for joining the thread.

My pleasure! I’m happy to hear that you’re looking to learn more about the platform before potentially closing out your shop. If you have any questions, I can help clarify them here. If you’re looking for more in depth account specific support, we’d be happy to continue assisting you through the available contact methods in our Help Center. Once you’re there, log in to your account, select a topic, and scroll down to the bottom of the page to select a contact option.

Kindly reply back to this thread with any questions or updates and we can continue our conversation further!