So I upload a product image in perfect square size but when it showcases the product on the website, its not centre aligned vertically.
I thought it was because every image has different size, but even when I edited the photos and made their resolution same, the products were aligned with each other but the product image was still vertically tilted towards right.
Kindly Help!
Hi @darkside_d .
Thank you for your message.
Can you please provide your store URL and the specific page you are noticing this issue on? I would be happy to take a closer look into this but will need to take a closer look.
Hi,
Iv shared the screenshot, as you may see, the primary image was actually saved in a perfect square (image being in the centre). But when I uploaded it the image is showcasing on the right side vertically.
Hi, kindly let me know asap ! Urgent
Thankyou
Hi @darkside_d .
It’s good to hear from you.
Thank you for sharing the screenshot, however, I must admit it’s tough to tell without a URL link to your store to take a closer look. Are you able to provide your store or a direct link to the product in question? From the information you provided, my assumption is that that image has a different size ratio than the rest of the images, so it might be taller than it is wide. But we would need to confirm that from you of course, are you able to double-check that this image is the exact same size (height and width) as the others? We do have a handy Image editor guide here, with more detailed information on aspect ratios that may help you out.
If this is an urgent change that needs immediate attention and you are still sure the affected photo matches the others perfectly, I would recommend reaching out to our live support team so they can share this with our themes team to take a look. We’d be happy to continue assisting you through live chat, email, or callback. If you decide to, please visit our Help center here and log in to your account to create a support request. Once you explain the issue to a live support member they will be able to take a closer look and reach out to our themes team directly if necessary.
I hope this helps you out, please feel free to reach back out here with that link or any follow-up questions!