Main issue: The merchant wants to change the cart pop-up button text from “Complete Order” to “Go To Basket.” Editing the theme language did not affect this label.
Context: The merchant shared a preview link with password and the live store URL. A screenshot of the cart modal was provided.
Guidance provided:
If using a Shopify-supported theme: Theme Support can handle this change as part of complimentary design time (available to stores on a paid plan). Contact via the Shopify Help Center (live chat, email, or callback). Account-specific changes won’t be handled in the public forum.
If using a third-party or custom theme: Reach out to the theme designer for support. If unsupported, consider hiring a developer via Shopify Experts.
Open items: Shopify staff asked which theme is currently in use to determine the appropriate support path.
Status: No resolution yet; next step is to identify the theme and proceed with Shopify Support or the theme developer/Shopify Experts.
Summarized with AI on February 28.
AI used: gpt-5.
Thank you for reaching out and posting this question!
I understand that you’re trying to change the "Complete Order’ text on the modal cart of your theme. If you’re using a Shopify-supported theme, then this is something that our Theme Support team can help you with. It’s worth noting that your store must be subscribed to a plan in order to be eligible for the complimentary design time included with the subscription. While we’re not able to provide account-specific support via the Shopify Community, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.
That being said, if you’re using a third-party or custom theme - we’d recommend checking with the theme designer for support with your theme. If the theme designer doesn’t offer support for the theme, then we’d recommend hiring a developer to assist with this. If you need help finding a developer, you can find one on Shopify Experts. Shopify Experts is our directory of certified Shopify developers that are experienced in working with third-party and custom themes - they’ll be able to create a solution for your theme.