How can I change details after ID verification failure?

Shopify Discussion
1

Hello, my ID verification has failed due to name date of birth not matching the ID if i could get the details changed it would be much appreciated.

2

Hi, @RosetteClothing !

Thank you for your post. In order to change the information associated with your Shopify Payments account, you will need to get in touch with our live support team through the Help Center. From there we can provide account-specific support (which we’re unable to do through the Shopify Community Forums). When it comes to reaching out to our live support line, I’ll provide some steps here to make it easier:

  1. Head over to this link: Contact Shopify Support · Shopify Help Center
  2. Log in
  3. Select the support topic that best suits your inquiry (such as Account or Store settings)
  4. Scroll down to where it says Get support and select one of the available support options

Once you’re connected with us, you can let us know that you need to change the information associated with your Shopify Payments account, and we’ll get the process started.

I would also love to know whether you’re just getting started on Shopify, or if you’ve been selling with us for a while. How has it been going? Do you have any questions or feedback? We’re always looking to improve the platform for our merchants, so it’s always greatly appreciated.

I hope this helps!