Hello I have a question relating to product pages. I was recently told to check the product page with a digital product, when in fact it should have been a physical product. So there is now as far as I can see , no way to add the postage to those affected products . All the other items within those products eg , images , descriptions and dedicated apps have been added. I have uploaded 100 products as digital instead of physical . Is there any way to go back into the setting and change them without having to start all over again? Please can you help?
Topic summary
Main issue: 100 products were mistakenly set as digital instead of physical, preventing postage from being added and blocking fulfillment for personalized greeting cards.
Solutions provided:
- Per-product fix: In the product page (Shopify admin), enable “Physical product” under Shipping.
- Bulk fixes: Either export products to CSV and set “Variant Requires Shipping” to TRUE for all variants, then re-import; or use the Bulk editor in admin to add the “Variant Requires Shipping” column and set it to TRUE.
Outcome: The merchant applied the guidance and successfully converted products to physical. Context noted: products include personalized greeting cards (“Post to me” and “Post to someone else”); classifying them as digital removed postage and broke printer fulfillment.
Follow-up and support: Staff advised reviewing shipping settings after the change and shared a shipping guide. On support access, Shopify confirms 24/7 live chat, email, and callback remain available; merchants should log in, navigate the Help Center via Contact Us, select a topic, and use “Get Support.”
Status: Primary issue resolved; shipping configuration review suggested. No outstanding disputes; support access clarified with steps.
Should be as simple as going to that product’s page (in Shopify backend) and clicking the radio button for Physical Product under the Shipping heading:
Hi, @Richard86 !
Thanks for reaching out in our Community forums and sharing your concern. I’m happy to help out.
I understand that you’re looking for a way to change your digital products to physical products. You have two options that you can do right now:
One is done through editing your product CSV files. You will first need to export all of your products to a CSV file. Once that’s done, open the file and head over to the Variant Requires Shipping column, and select TRUE for all of your products and variants. You can use the drag feature when editing your products to speed this process up. Finally, import your product CSV file and overwrite your current products to complete the change.
The second option is to do this directly from the Shopify Admin by using the Bulk editor to update your products. Once you select all of your products, you will need to add the Variant Requires Shipping column and use the drag feature to change the rows to TRUE.
If you have any other questions, feel free to follow up and let me know! Additionally, I’m always looking to help out merchants with ideas or feedback related to their stores. How is business going thus far?
Thank you so much for your replies . There were 3 replies to my post. Very much appreciated and I will try and reply to each person that contacted, me although being new to this community , I’m not exactly sure I’m doing everything right. It certainly worked and I managed to solve my problem from digital to physical . Thank you very much .One last question for now , has the 24/7 support by chat , email and request a call back stopped? I tried to request support online and found myself in a continual loop . So it appears there is now no direct access to Shopify. I was in contact directly with shopify before and found the service very valuable and helpful. Why would this have stopped and if so they need to remove contact details as there appears no way to access for help directly.
Hello Mrsaxman29 , thank you for your quick reply to my question. We are offering personalised greeting cards on some of our products. I’d been told to enter the product as digital, ( I assume because it was not physical until printed ?? ) not really sure why, because it was not a download , it was just being routed from our website as a personalised order directly to the printer, but it was not showing up at the fulfilment printer end as there was no postage charge, being digital. We have a Post to me version and a Post to someone else version . I’ve now changed the edit settings , tried to upload screenshots but format not valid , Thank you so much for your help Richard
1 Like
Hi again, @Richard86 !
Thanks for following up.
I’m happy to hear that you were able to solve your issue and convert your products from digital to physical goods. Have you updated your shipping settings to reflect these chances? Feel free to discuss your shipping strategy and I’d can provide some more tips. In the meantime, check out our shipping guide for more information.
I’m glad to hear that you had some positive experiences with our support team. We still offer 24/7 support via live chat, email and callback. You can get in touch with our live support by logging into your online store using the Contact Us page. Once you successfully login, you will be directed to the Help Center. Select the topic that you would like assistance with, scroll down to locate the options to Get Support and speak with a Support Advisor about the situation.
Let me know if you have any questions.