Hi, when setting up my bank account I mistakenly put in the wrong info. It’s saying that I have to know my previous account number to change it and since I typed it wrong I don’t know it. Can someone please help me? My email it backalleysawmill@gmail.com
Hey, @mkjanss !
Ryder here, from the Social Care Team at Shopify. Thanks for posting! It sounds like you’re trying to update your Shopify Payments bank account information, is that right? If that’s the case, I’d be happy to see how I can be of assistance. If you’re using a third-party payment gateway, you’ll need to reach out to them directly for further support.
For security purposes, we’ve put verifications measures in place to prevent your Shopify Payments payouts from being sent to an unauthorized bank account. That being said, it does happen where a merchant will mistakenly input the wrong information in these fields when setting up their Shopify Payments account.
In cases where merchants can’t remember their old banking information, we suggest checking the following places to locate these details:
- Void Cheque
- Online Banking
- Contacting their bank.
- Paper statement from the bank.
Since in this case you’ve been able to determine it was an error, rather than lost information, I’d be happy to take a closer look at your account and escalate to the appropriate team if necessary. I’ve gone ahead and sent you an email for authentication, if you can please respond through there I’d be happy to see how I can be of further assistance. Hope to hear from you soon!
Cheers.
Hi Ryder,
I have done the same thing as her. Can you please help me with this? My email is sugasteesandthingz@gmail.com.
thanks in advance.
Please help me I mistakingly put in the wrong bank info and in order for me to change it I don’t know what I put in the first time
Can you help me also? aromexairstore@gmail.com
I also did the same thing. Please help me HouzeofLocs@gmail.com
Hi @houzeoflocs
Thank you for reaching out to our Shopify Community in regards to your payout account you setup with Shopify Payments. Due to changes in our authentication system, we are no longer able to verify accounts through the community forums. In order to receive help with this please reach out through our Help Center to contact our live support.
To contact our live support please follow this link: Shopify Help Center - Contact Support, sign into your store account, search for your issue and use the contact support button at the bottom of the search results to see all our live support options.
Thank you!
-Shay
Ryder can you please assist I have also put in incorrect bank info in our account and cannot change it?
James
I can’t get anyone to help me fix this!
hey can anyone help me with this?
were you able to get this resolved?