How can I change my bank account for Shopify payouts?

Shopify Discussion

Topic summary

Users are seeking help updating bank account information for Shopify payouts but encountering various obstacles.

Main Issues:

  • Original poster cannot recall old bank account details and needs to change payout information after receiving an order
  • Another user reports a system glitch preventing bank account updates despite multiple escalations to support specialists
  • A third user identifies that Plaid (Shopify’s bank verification service) converts actual account numbers to virtual numbers, making the standard verification process problematic

Recommended Solutions:

  • Contact Shopify support directly through the Help Center chatbot
  • Request authentication and escalation to the payments department
  • Support can address missing payouts during the account update process

Current Status:

  • Issues remain unresolved and require direct support intervention
  • One user has urgent timeline concerns due to an upcoming product launch
  • The Plaid verification method appears to be a systemic issue affecting multiple users
Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

Hi,

I opened a shop a while ago and since then my bank account has changed. I dont remember my old account or routing number and would like some help with changing this. Also, I realized this after someone placed an order and was wondering how the money transfer would work upon changing bank accounts.

Thank you!

2

Hi @sophieades ,

If you can’t remember your bank account information for the account we currently have on file, you will need to contact our support team and make a request for this to be changed. Our team can authenticate you on your store and send this to our payments department for review. If you have missing payouts this is something that can be looked at as well.

1 Like
3

Hi Victor,

Thank you for the help! However, it says the Shopify store is not working. Could you be able to help me further?:

4

Apologies the Shopify help center is not working.

5

Hi @sophieades ,

Is your Shopify store still online? You can contact us via the Help Center by speaking with the chatbot on the right-hand side and outlining your issue. If you are not provided with a link to start a live chat automatically you can ask to speak to a member of our team and you should be redirected.

I hope this helps but please let me know if you’re still having issues reaching out.

6

Im having problems updating my new bank acct info in Shopify. I keep reaching out to acct specialist for help and they assured my problem has been escalated to the appropriate department but I haven’t heard from anyone. There is a glitch in the system because i know im putting in the old bank acct info correctly. Please help. Im doing a major launch soon and i need my banking info updated ASAP. @Shopify_77 @Victor_5

1 Like
7

Hey @Healed2 .

Thanks for reaching out on this thread.

If you have reached out to our live support and have been informed that the issue has been escalated, you will need to allow the corresponding team to review the case and reach out to you accordingly. With that being said, we do not have access to any store or account information from the Community forums. If you would like to receive an update on the situation, I would suggest reaching out to our authenticated support by navigating to the Help Center.

When you arrive at the Help Center, you will need to make the virtual assistant be aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly.

Let us know if you have any questions.

8

Its probably because Plaid changes your bank account number to a virtual number so the verify by bank account is not the best solution for verifying your bank information. I am not sure why that is the verification process, if you hook up with Plaid as they reccomend, there is no way of knowing the bank account number they provide. Its silly.

9

I need help changing my bank account as well. Also contacted the shopify team and no one has reached out to me via email. Its very frustrating. Waiting for two weeks now.