How can I change my billing method to monthly and request a refund?

Shopify Discussion
1

Hi there, I need help with my billing method. I am wanting it to go to monthly rather than yearly. If possible can I request a refund of what was taken out of my account for the year. As this has now put me and my family in a difficult financial situation.

2

Hey Nazeerah,

You can change your billing period by going to:

Admin > Settings > Plan > Change Plan > Change Billing Period.

https://help.shopify.com/en/manual/your-account/manage-billing/billing-information#update-your-billing-period

As far as getting a refund goes, you would have to reach out to Shopify’s support team directly to see if this is possible. It’ll probably depend on how long ago the bill/charge occurred.

3

Hi there, @Nazeerah .

For this, you will need to reach out to live support, as this is the only secure way we can access your account to process a refund request and subscription change such as this. Our live supportcan be reached here. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much!

4

Hi Nazeerah,

To make your billing process even more convenient, you might want to consider switching to monthly billing. Here’s how:

  1. Go to Admin > Settings > Plan.
  2. Click on “Change Plan.”
  3. Select “Change Billing Period” and opt for the monthly option.

Regarding your refund request, it’s best to get in touch with Shopify’s support team directly. They’ll be able to assist you based on the timing of the bill or charge.

And hey, if you’re looking for another convenient billing option, you can check out their (GEPCO bill Online) because they offer a hassle-free way to manage your GEPCO BIlls.

5

Hi Nazeerah,

Thanks for reaching out!

You can change your billing period by following these steps:

Admin > Settings > Plan > Change Plan > Change Billing Period

You can also refer to Shopify’s guide here:
:backhand_index_pointing_right: Update Your Billing Information

Regarding the refund:
You’ll need to contact Shopify’s support team directly to request one. Refund eligibility typically depends on how recently the charge was made.

You can reach Shopify Support here:
:backhand_index_pointing_right: https://help.shopify.com

Let me know if you need help with anything else!

Best regards,
Maryia