I can’t log in to my store (Swim Poco Loco) because I am having a massive error on the email that it’s associated with. I’m currently unable to receive any emails in my in box. Like I can log into the email, but no messages show up in the in box or the spam or the trash.
So basically I need to change the email associated with my Shopify account to one that is working and is receiving messages. My problem is that I need a ten-digit code to log into Shopify, but that code is being sent to that email address that isn’t receiving messages.
I could really use some help in getting access. I can be reached at [email removed].com or 111-111-1111.
Thank you,
Kenzie Jones
Web & Draper Store Manger
Poco Loco Swim Shop
Hey, @KenziePocoLoco .
Welcome to Shopify Community. My name is Olivia and I work here.
Thanks for sharing your question with our network.
Disclaimer:
Please note that this is a publicly accessible space, therefore, we highly recommend you refrain from sharing any personal information or details. As such, I have removed your email address and phone number from your post for your security and privacy.
With that being said, let’s dive into your question to make sure you get the support you need. Since we are unable to access or authenticate your account through our forums, please connect with our Support team 1:1 for personalized support.
Our team has the tools necessary to help you replace your email address and regain access to your account.
We look forward to connecting,