I forgot my old banking info and want to change it but it won’t let me
Thank you for reaching out about this! To help protect your account security and to ensure that only the actual business owner is changing the payout account, you will need to reach out to our live support team to have this escalated. Our payments team will ask for some identifying information to help confirm you are the account owner and then they will assist you in changing the payout bank account on file.
To access our live support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available live support options.