How can I change my old bank details on Transfer Wise?

Shopify Discussion
1

I need help, I need to change my banking details but I honestly have no idea which details were entered previously because of a situation I am in at the money with transfer wise. How can you guys change the banking details on your end on my behalf??

2

Hey @Tiana1 .

Thanks for reaching out.

I appreciate the context that you have shared as that is very helpful! We can assist you with updating the information to your bank details within your Shopify store. However, due to the sensitive information that would need to be shared, we are unable to authenticate for you for the store using the Community forums. In this case, it would be best to reach out to our live support by logging into your online store using the Contact Us page.

Once you successfully login, or select the option to Continue without logging in - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor.

Let me know if you have any questions.

3

Okay and can they do it for me, or they would escalate the issue?

4

I am speaking with an agent now but they aren’t of any help, I explained my issue and they are telling me to go back on the page to do it. But I don’t have access to the information anymore because I was using wise and they closed down my account. What is my next step please :disappointed_face: I need help.

5

Hey @Tiana1 .

Thanks for the quick response.

If you are unable to successfully update your banking information within your Shopify settings, it would be best to reach out to our support to gather more information. If you were using a third-party gateway to capture your payments, you may need to reach out to the third-party gateway support to gather more information on your payouts.

I am a bit limited in this matter because I cannot access any account specific information. If you would like our live support to take another look into this situation, you will need to attempt to login to your online store using the Contact Us page.

If you are unable to successfully login, you can select the option to Continue without logging in and you will be directed to our Help Center. This will allow you to select the corresponding topic to chat with a Support Advisor.

Let me know if you have any additional questions.