How can I change my payout bank account details without old information?

Payments + Shipping & Fulfilment
21

Hey @Christineenvall ,

Ren here from the Shopify support team, thanks for reaching out!

Just to confirm, have you gone through the list to see if you are able to retrieve the bank number required to proceed?

  • Look for a Void Cheque: A blank cheque issued from your bank which shows the banking details of the account in question
  • Access Online Banking: Check to see if you still have access to the bank account login. You could log in to online banking (if available) and should be able to locate the banking details there.
  • Contacting a bank representative: You could also contact your bank directly to request the old banking details.
  • Search for a paper statement from bank: See if you have an old paper statement in your files from your bank to find these details (if available)

Please give that a shot and if you’re unable to find the number in order to make your bank account changes, get back to me here and I can assist further.

22

Hi i have the same issue. I lost my old card and got a replacement but the payout still has the old card on file and i have no way of changing it to get my money and i need it as soon as possible. Please assist me with a quick response and an answer to my problem. Thanks

23

I’m using the correct old routing number old and account number, yet I still can’t deposit the nor try a new bank account. i need help

24

I’m also struggling with the same problem, is there anyway you can reset my bank information so I can add new information and Receive my payouts

25

Hi @Ren

I also don’t have access to the old routing and account number. I’ve called paypal several times to get this information, but it’s lost now. If I could get that email as well that would be great.

Thank you so much

26

Hello @symphonyfari ,

Thanks for reaching out. I have gone ahead and sent you a secure email with further instructions. Please respond when you have a chance and we can move forward from there.

27

Hi @syahsamone ,

Thanks for letting me know. I have gone ahead and reached out with a secure email to gather some more details. Please respond when you have a chance and we can move forward from there.

28

Hi @Day

To clarify, are you trying to change your Shopify Payments bank account details or your PayPal email/account? If it’s the Shopify Payment bank details, please be sure you’ve exhausted the following first:

  • Look for a Void Cheque: A blank cheque issued from your bank which shows the banking details of the account in question
  • Access Online Banking: Check to see if you still have access to the bank account login. You could log in to online banking (if available) and should be able to locate the banking details there.
  • Contacting a bank representative: You could also contact your bank directly to request the old banking details.
  • Search for a paper statement from bank: See if you have an old paper statement in your files from your bank to find these details (if available)

If so, we can proceed with a secure email to get you helped out.

In the event this is regarding PayPal changes, you should be able to do this by going to Settings > Payments and under PayPal Checkout, deactivate your account then log-in to PayPal with the new account. It should redirect you to the PayPal site to proceed with activating it.

29

I’m trying to change my bank account details for payouts. I used the routing and account number of my paypal but now it’s different and I don’t have the old info. @Ren

30

Thanks for clarifying, @Day . I have gone ahead and sent you a secure email to get the ball rolling on an escalation for you. Please follow the directions in your response and we can proceed from there.

31

Hi, I’m having the same issue. It says that my first payout failed due to incorrect bank information. When I try to update the info it says that the old banking details don’t match the ones on file. Which honestly I feel like I made a typo on accident when I initially set up the payout thing :disappointed_face: Please help

32

Hi @AlyssaKim

Thanks for getting in touch about this. I have gone ahead and sent you a secure email with further instructions. Please be sure to reply as directed and we can proceed from there with an escalation to our accounts team to help you out!

33

I as well need help with the same exact problem

cashapp now has routing and account numbers and thats what I used but now I have an actual bank account I want to use but I don’t know my old routing numbers because cashapp isn’t an actual bank I can call so please help I need to have this figured out by Monday,August 24,2020 please help

34

Hi there Ren,

Im unable to retrieve the listed details & would appreciate further assistance :slightly_smiling_face:

Regards, Josh

35

Hi,

I also do not have the old bank account information to change the payout. How can I resolve this?

Thank you,

36

Hello @Pearlcobblah1 ,

Thanks for reaching out for a hand. I have sent you a secure email with further instruction. Please respond accordingly and I can continue to support you from there!

37

Hello @joshpanacea ,

Ren here from the Shopify Support team, happy to help out here.

I have gone ahead and sent you a secure email with further instruction. Please respond accordingly and I can continue to support you from there! Thank you.

38

Hey @kyleyeoman ,

Thanks for reaching out, I’m happy to help you here. I have gone ahead and sent you a secure email with further instructions. Please respond accordingly and I can continue to support you from there.

Thank you!

39

I’m having the same problem please help me

thanks

40

Hello @namebitz ,

Thanks so much for reaching out, I’m happy to help you out. I have sent you a secure email with further instruction. Please respond accordingly and I can continue to support you from there!