Hello guys, I´ve had trouble changing my store currency since the first order was created. The interface says I must contact the Shopify center to do the switch. But I can only approach the chatbot there which offers no solution at all. Any ideas, please?
Topic summary
Main issue: Store owner cannot change the shop currency after their first order; the admin prompts them to contact Shopify, but the Help Center chatbot isn’t resolving it.
Official guidance and next steps:
- Currency changes after a sale must be handled by Shopify Support; community members can’t make account-level changes.
- Go to the Shopify Help Center, log in to your account, and create a support request.
- Choose the live chat option to reach an advisor who can process the currency change.
Resources: A screenshot was provided to show how to navigate the automated chat flow to reach live support.
Status/outcome: No in-thread fix; the path forward is to contact Support via live chat. The issue remains open pending the merchant’s follow-up with Support.
Additional note: The Shopify representative also invited the merchant to share more about their products and asked whether a marketing plan is prepared.
Hey, @David333 .
Thanks for reaching out and posting this question!
I can confirm that you would need to contact Shopify Support in order to change the currency after your store has already made a sale. While we’re unable to provide account-specific support via the Shopify Community, we’d be happy to further assist you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request. I’ve also included a screenshot to help you with navigating the automated chat.
That being said, I noticed that you’re a new member of our Shopify Community and I’d love to hear more about your business. What kinds of products are you selling? Do you have a marketing plan prepared for your store?