Hello
Need your help!
Can you please change currency of store at my account on RUB (ruble) from EUR
“You’ve made your first sale. Contact support to change your currency.”
For store currency change requests you need to contact support directly via email.
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Hi there, @milka_miller !
As mentioned by @Nick_Marketing , you do need to reach out to our live support team in order to make such changes to your store. Feel free to use this link to get on our live queues.
Just another thing to add to save you some time, please review the following changes you need to be aware of when changing your currency that our live team will also inform you:
- Reporting: Reports will not be retroactively changed, but all sales from this point forward will report in the new currency. So you should mark this day so you know why your analytics/graphs are changing drastically.
- Product Pricing: This will not change pricing, you’ll need to update product prices to account for any currency conversions
- Apps: Some apps may have limitations when it comes to changing selling currency. If you need to know how changing selling currency will affect your apps, you should reach out to the App developer to clarify before changing your selling currency.
- Gift Cards: Gift cards with remaining balances in the old selling currency will not work once the selling currency of the store has been changed.
- Shipping: Any shipping rates for a store will maintain the previous currency and will not update automatically. After a currency change, you will need to delete the previous rates and add them back in manually to list them in your new currency.
Once you confirm with our team that you aware of these changes, they will enable you the ability to change the currency within your own settings.
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