Hello everybody!
I need to change my currency from USD to AED, but I’ve made one sale in my store.
How I can change currency of store and how can I connect to shopify support?
Hi there @Mumi002 !
I’d be only too happy to help you out with getting your store currency changed over after having made a sale.
First, it is important to be aware of the effects that doing so can have on your store, so you can be sure to make an informed decision about this.
- Reporting: With changing between currencies, reporting doesn’t factor in the difference between currencies. So if you had $500 USD processed, that would show as $500 in reports. Say the next day you switch to CAD, the report would still read as $500 for previous processing. Since $1 CAD is not equal to $1 USD, the reports in theory will be wrong going forward.
- Product Pricing: Since the dollar amount between currencies is not the same, a product price’s value, could mean something different if the currency is adjusted and impact their margins. Ex - $20 CAD, is not equal to $20 USD. Refunds processed after a currency change will also be affected by the currency change.
- Apps: Some apps may have limitations when it comes to changing selling currency. If you need to know how changing selling currency will affect their apps, you should reach out to the app partner to clarify before changing your selling currency.
- Gift Cards: Gift cards with remaining balances in the old selling currency will not work once the selling currency of the store has been changed.
- Shipping: Any shipping rates for a store will maintain the previous currency and will not update automatically. After a currency change, you will need to delete the previous rates and add them back in manually to list them in their new currency.
- Currency rules: if you currently offer a currency as an option with a manual FX rate and rounding rules setup, those settings will be “locked” if they then change that into their shop currency. You would need to revert that currency back to automatic FX rates and no rounding rules before doing so.
If you’re happy to continue with this change in light of that info, we can help you to get this enabled in your account settings so you can change your store’s currency.
Just reach out for account support via our Help Centre here so we can securely access and discuss your account with you.
Can you tell me a bit more about what you’re selling and what motivates your desire to change the currency?
Are you looking to sell to the USA specifically, and have you thought about how you would be handling shipping or marketing for your store?