How can I change my store's currency back to US dollars?

Shopify Discussion
1

Hey,

Recently tried to go global and created international markets, outside of the US.

I decided to postpone that and made all markets inactive except for the US.

For some reason the store shows product prices in British Pound.

How can i fix it to make it show in US dollar again?

Geolocation app exists in my store but shouldn’t be doing anything since there’s only one market.

My store is bedsights.com

Thank you!

2

Hi @Oneg ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with this request, to ensure it gets resolved.

To update your shop’s currency, you will need to have the Account Owner Contact Support. This will allow our advisor team to make that adjustment so you can begin selling in the currency you wish.

Prior to making this adjustment however, there are a few considerations that you will want to take. For ease, I’ve gone ahead and outlined those below for you to review:

  • Reporting: Shopify will perform currency conversions on reports for data prior to the store selling currency change. This will allow you to look at older data if needed. It’s important to note however, that this conversion is not 100% accurate at all times.
  • Product Pricing: As the value between currencies is different, a product price’s value could mean something different and impact your margins (e.g. $20 CAD is not equal to $20 USD, is not equal to €20). Refunds processed after a currency change will also be affected by the currency change.
  • Apps: Some apps may have limitations when it comes to changing selling currency. To learn more about this, you will want to contact the app developer directly.
  • Gift Cards: Any gift cards with remaining balances in the old selling currency will not work once the selling currency of the store has been changed.
  • Shipping: All shipping rates will maintain the previous currency and will not update automatically.
  • Third-Party Carrier-Calculated Shipping: CCS will be disabled when changing currency. You will want to have our advisor team add this back.
  • Shopify Markets: Changing the store currency will also change the primary market (i.e if the store currency was set to CAD and it is changed to USD, the primary market is changed to the United States).

To learn more about those considerations, you can check out our Selling and Getting Paid in Different Currencies document as it touches on this further. If however, you’d like to proceed with the currency change, please contact us directly.

Please let me know if you have any other questions or concerns.

3

Hey Blair, thank you for the reply.

I’m confused here, the currency i had in the store from the beginning was USD.

I just activated some other markets and deactivated them a short time afterwards, no sales were made.

Shouldn’t it just go back to USD, as this is the only market enabled in my store?

I don’t feel like there needs to be a dramatic “currency change”, as USD was my default currency all along. But correct me if I’m wrong..

Thank you :slightly_smiling_face:

4

Hi @Oneg ,

Thank you for the prompt response! I’d be happy to provide some clarification on this request.

In the case that no sales have been made, you should be able to adjust the shops currency without having to contact our support team. Additionally, to confirm what the stores selling currency is, you can head into Settings > Store Details from the Shopify admin. If the shop has been set to sell USD, then it will be outlined under the Store Currency section.

To learn more about this, you can check out our Changing Your Stores Currency document, as it touches on this further.

Please let me know if you have any other questions or concerns.