I thought I had paid for the starter plan. I got my first few months for $1 but then was charged $41. I thought I was paying for a $5 monthly subscription after the few months for a $1. But, if at all possible, could I get a refund? And how would I go about changing my current plan to a starter plan?
Hi, @ProteinBix !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.
It looks like you may have selected the wrong plan. In order to select the correct plan, feel free to follow the steps below:
- From your Shopify admin, click Settings, and then click Plan.
- Click Change plan.
- Review the currently available plans, and then click Choose plan.
- Select a billing cycle and read the description of the credit card charges that you’re agreeing to.
- Click Start Plan to accept the new agreement, or click Cancel.
Since we’re not able to provide account-specific support via Community Forums at this time, we’d also be happy to continue assisting you through our Help Center. In order to access our live support, you will want to follow the on screen prompts to sign in, choose your topic and issue, then scroll to the bottom of the help article to view all of the available support options.
Let me know if you have any questions!