All I need to do is change the credit card number to pay for my shopify subscription. It seems much more difficult than I would expect. I also saw something that said my website has not been active for 3 months. Huh?
Not hearing back from anyone. I did figure out how to put in a new credit card but have some questions about the inactive for 3 months that I saw trying to change my credit card.
Signing out for lack of reply.
Hi there, @arajillkelly .
Firstly let’s have a look at the notification you got “website has not been active for 3 months”. Is it possible you created another, different store that you then placed on a pause plan? One that you do not access frequently? You can double-check what stores you have connected to your email address using this handy tool.
Now as for changing your payment method the steps for this are:
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Navigate to your Billing page:
- United States: From your Shopify admin, go to Finances > Billing.
- All other countries: From your Shopify admin, go to Settings > Billing.
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In the Payment methods section, do either of the following:
- If credit card is the only available payment method, then click Replace credit card.
- If multiple payment methods are available, click the
...button beside the payment method that you want to change, and then click Replace.
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Enter the required information.
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Click Replace credit card.
If you run into any difficulty at any point, then it would be best to reach out to our live support team for their advice. Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the “ask about a topic” bar, then hit continue to support to access. Here’s a video showing the steps in action.
I hope this helps!
I have only created one account. When I was trying to figure out how to change my credit card information something came up saying my account had been inactive for 3 months. I’m just checking to see what that means.
Usually, we only see the message about 12 weeks of inactivity for a store that has been placed on the pause plan. I would advise reaching out to our live support for clarification on this, as they will be able to access your account and can look into this for you.
Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the “ask about a topic” bar, then hit continue to support to access. Here’s a video showing the steps in action. I hope this helps!