Hi there, @koficromer !
Thank you for your comment, and I’m sorry you’ve been having trouble getting your information changed.
You mentioned that you got in touch with our live support team and you were directed back to the verification team, which is the correct process as they are the ones who would be able to change this for you. Have you been contacted by our verification team by email? If so, I recommend responding back directly to their email if you still have questions or need assistance.
Please let me know if there’s anything else I can help you with!