Issue: The merchant used an alias during Shopify Payments setup; when prompted to submit SSN for payouts, the verification flow shows the alias instead of the legal birth name. Updating the account profile name did not change the name shown in Payments verification.
Guidance: Support staff clarify the name on file for Shopify Payments is the alias and, for security reasons, cannot be changed by the merchant within settings.
Action: The merchant must contact authenticated Shopify Support via the Help Center. Open the AI chat and type “Contact Support” to reach a representative who can assist with updating the legal name on the Payments account.
Status: No in-thread resolution; the issue is escalated to Support. The key question is answered: changes to the Payments legal name require Support intervention.
Notes: Shopify Payments is Shopify’s integrated payment processor. SSN refers to a U.S. Social Security Number used for identity verification.
Hi @malik627
In this situation you will need to contact our authenticated support through our Help Center to provide assistance. It sounds like the name on file for your Shopify Payments account is your alias, and to help protect your account security, this is not something that you can change on your own.
To access our authenticated support, please follow this link: Shopify Help Center, open the AI chat window and type “Contact Support”.