How can I change the payment account name on my son's transferred store?

Payments + Shipping & Fulfilment

Topic summary

Ownership transfer led to the Shopify Payments verification showing the son’s name; the new owner needs the payment account name updated to upload the correct verification document.

Community support cannot make account-specific changes to Shopify Payments. The user is directed to contact Shopify’s live support for assistance.

Action steps:

  • Visit the Help Center link provided and log in.
  • Enter the question in the chat assistant, then select “I still need help.”
  • Follow prompts to connect with a Support Advisor, who can update the Shopify Payments account information.

Status: A moderator marked the guidance to contact live support as the solution. No changes can be completed via the forum; resolution depends on completing the support request with Shopify.

Summarized with AI on January 2. AI used: gpt-5.
3

Hi, @Mickycurran !

Thanks for reaching out. To change the information associated with the Shopify Payments account on your store, you’ll need to contact our live support team. To do so, follow these steps:

  1. Head over to the Help Center.
  2. Enter the details of your question into the chat assistant.
  3. Wait for the chat assistant’s response and click I still need help.
  4. Follow the prompts to be connected with a Support Advisor.

From there we can assist you with updating this information. Please let me know if you have any other questions about this!