How can I change the sender email on my Shopify account?

Topic summary

Issue: Outgoing emails to customers show as store+69326471404@shopify.com instead of the merchant’s custom domain email. The merchant wants recipients to see their own store email (the same used to register the domain).

Guidance: Authenticate the custom domain by adding Shopify’s DKIM records in the domain’s DNS settings so emails are sent from the custom address. A Shopify help guide link was provided with step‑by‑step instructions.

Key terms: DKIM (DomainKeys Identified Mail) is an email authentication method that lets Shopify send on behalf of your domain. DNS (Domain Name System) is where you add the required records.

Action item: Add the DKIM records per the Shopify guide, then verify authentication in Shopify. This should change the visible sender to the custom store email.

Status: No confirmation of completion yet; resolution pending domain authentication.

Summarized with AI on January 1. AI used: gpt-5.

My shopify email is register with a custom Domain but when I send my emails recipients will see it at store + 69326471404@shopify.com and I don’t want that. I want it to be my store email and my store email is the same email I registered my domain with

Please help :folded_hands: :folded_hands:

Hey @Fidel231 !

To have your shop’s customer emails correctly sent from your custom address, you will need to authenticate your domain by adding Shopify’s DKIM records to your domain’s DNS settings. You can check out their guide for this here: https://help.shopify.com/en/manual/intro-to-shopify/initial-setup/setup-your-email#authenticate