How can I change the store setup in my POS system?

Shopify Apps
1

I’m trying to setup the pos and accidentally put in my inactive store% how do I change it to the correct store? It doesn’t give me the option and just keeps asking for a PIN number that I don’t have. I hope someone can help

2

@Tashana28

You can reset the account for Shopify POS in your device settings.

Apple:

  1. Open Settings

  2. Scroll down until you find the “Shopify POS” app then click on it

  3. Select “Reset Account”

  4. Toggle the option to reset your account

Android:

  1. Open Settings

  2. Click on Apps

  3. Find the Shopify POS app, then click on it

  4. Clear cache

I’m not 100% certain whether the android option provides the same option as Apple as I only have an iPhone to test this with; however, clearing cache on your android device should remove any app data stored on your device.

Let me know how that turns out!

3

Thank you Trevor. But where do I find out the pin that it’s asking for?

4

@Tashana28

Great question! POS PINs can be set/changed through a staff member’s profile in Store Admin > Settings > Users & permissions - You’ll need to login to the Shopify admin via your mobile browser, or desktop device in order to access these settings.