How can I claim a pending payment from PayPal on my first order?

Payments + Shipping & Fulfilment

Topic summary

Issue: First Shopify order paid via PayPal Express is still marked as pending. Details provided show $879 USD, Order #1001, created Mar 10, 2024 6:19 pm, Type: sale, with a note that it will be refunded after 29 days if left unclaimed (an authorization key is listed). Attachments were referenced for verification.

Guidance: Check the PayPal business account to confirm if the funds have actually been received. PayPal payments can take up to 48 hours to process, and Shopify may show “pending” if it didn’t get PayPal’s payment notification.

Next steps: If the money appears in PayPal, manually mark the Shopify order as Paid. If the funds are not in PayPal after the processing window, report back for further assistance.

Status: No confirmation yet that funds are in the PayPal account; resolution pending. Time-sensitive risk noted that the payment may auto-refund after 29 days if unclaimed.

Summarized with AI on January 3. AI used: gpt-5.
1

Hi,

I have received an order and customer paid me through Paypal and i have setup my paypal business account and connected it with my shopify store. Currently, i am facing the issue to claim the amount which is showing as a pending payment and it is my first order. How can i resolve this issue. can you please help me to claim the the amount. Please check the attachments below and guide me furthur.

A $879.00 USD payment is pending on PayPal Express Checkout.
6:19 pm
Order
#1001
Authorization key
2JL1951473850390C
Message
This transaction will be refunded after 29 days if left unclaimed.
Amount
$879.00
Gateway
PayPal Express Checkout
Status
pending
Type
sale
Payment ID
r3cNh8NaYb5M3eiSo04ijWSRs
Created
Mar 10, 2024, 6:19 pm

2

Hi @daniyalasghar1 . Thank you for reaching out to the Shopify Community.

If you are still seeing the payment as pending within Shopify, can you please check your PayPal account to see if the money has transferred to the account. Payments will take up to 48 hours to process within PayPal, but sometimes the payment status can be stuck in pending if Shopify does not receive a notification from PayPal that the order was paid. If the money is in your PayPal account, you can manually mark the order as Paid.

Please let me know if you do not see the payment in your PayPal account, and we can continue to help you from there.