I had no idea they would charge me for the next month. I want my account closed without paying anything cause i dont want to use shopify anymore. I was under the impression that i could cancel my subscription.
Hi @Lisaripia ,
Sorry to hear you’re closing down your account. You can close your account by following this guide or taken the steps listed below:
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From your Shopify admin, go to Settings > Plan.
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Click Cancel subscription or Pause or cancel subscription.
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Review the options to pause your subscription, or sell your store.
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If you still want to cancel, then click Cancel subscription and close store.
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Select a reason for the cancellation, and then click Continue.
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Enter your password, and then click Close store.
In terms of your plan charges, you would need to contact an advisor on our support team to look into specific aspects of your profile. You can do this here.