Hi there @Hwstores , Ivy here from Shopify.
Are you still experiencing this issue? So am I correct in saying you wish to access your account in order to close/cancel your Shopify subscription, but you are having issues accessing the account? If so, can you show me with a screenshot exactly what you see when you attempt to login to this account? This will really help to guide me on how to troubleshoot this issue for you. Can I ask why you have decided to not continue with your store?
Looking forward to your reply!