So, I’m wanting to add a “reason” for my customer on refunds. When I refund a customer it allows me to add a note for myself but I’d love to be able to add the reason to the refund email my customer gets without sending a whole new email. I was told it can be coded in. Anyone know how to help code this in? I lagit just wanna add to the end of the email “Reason: ***” then what I put in the notes would auto populate if that makes sense. Thank you!
Topic summary
A store owner wants to automatically include refund reasons in customer refund emails. Currently, Shopify allows adding internal notes during refunds, but these don’t appear in the customer-facing email notification.
Desired outcome: Add a “Reason: ***” field at the end of refund emails that auto-populates from the refund notes.
Current limitation: No native Shopify liquid variable exists to inject refund reasons into email templates.
Proposed workaround:
- Create a custom order metafield (single text type) for refund reasons
- Customer service representatives manually fill this metafield before processing refunds
- Modify the refund notification email template to display this metafield value
- A linked tutorial explains how to add metafields to Shopify order email templates
Status: The discussion remains open, with the community seeking either confirmation of this workaround or discovery of a direct integration method for refund reasons.
This is what I’d like it to look like but allowing me to change the reason to something other than “shipping overage”.
Hi there I don’t believe there is a liquid variable that can be used to inject the refund reason.
If it helps the solution I used was to make a metafield single text.
The CSR People will then fill out the metafield refund reason, then everything else is as normal. The Refund notification template then add in this metafield so that it can listen to the value.
If you need help with implementing metafields in the templates this article may help to shed a bit of light on it
https://firenetdesigns.ca/post/adding-metafields-to-shopify-order-email-templates-made-easy
Hope that helps! And if anyone does know a way to directly integrate refund reason from Shopify please let me know, but I was not able to find a way to do so at this time.