Hey Shopify! so I have customers that accidentally make multiple accounts using different email addresses. This is causing havoc for our rewards program because our rewards are based on their shopping history. And the shopping history is tied to multiple accounts. So for example if we have a VIP ti…

You can now merge customer profiles. Thanks to your advocacy and feedback - you can merge customer profiles to ensure you have the most accurate view of your customers. Identify duplicated customer profiles with the same name, phone number, email address, or another overlapping attribute then merge…

10 year Shopify user here. We’ve wanted this feature and asked for it since 2014. Yeah, it creates a mess. We didn’t even realize how big the problem was until 34 of our top 250 all time VIP customer accounts turned out to be 8 actual people who each had 2 to 6 separate Shopify accounts on our websi…

We also have customers with more than one email address that need to be merged. It creates always problems and complaints because our discount program (based on purchase history) will not work correctly. Is there a way to upvote this feature?

Hello! Ren here helping Holly out with this. Just wanted to drop in and update those of you who have contributed your feedback to the thread that I have made note of your comments and have added them to the file as per Holly above, regarding the demand to have this as a feature request. Again, tha…

Thank you for the update and…it just needs to be done. No more excuses on this one, please. It’s costing us time and money and other software can do it. I get multiple emails a month over this and I’m a tiny business. It’s not all about owner experience, though it continues to happen and builds the …

Based on Holly’s passion and acknowledging that the lack of this basic merge function is negatively impacting businesses seems like it would be easier if the update described where you were 2 years ago with this issue and where you are now with a fix? What is the update or what has changed since Ho…

Hey Holly, Have there been any updates on merging customer accounts?

Holy cow! We just got the feature! It appears on the Customer page, right column, in the Customer Data section: Customer data MERGE CUSTOMER InfoNew Merge two customers into one for a more accurate view of your customers. This will combine order history and analytics. But it seems limited or …

I also got it yesterday, I’ve been having issues with merging customers with accounts, even after I disable their account. It’s also not possible to keep a secondary email or phone number. At least something is finally happening!

Shopify launched the Merge Customers feature! https://changelog.shopify.com/posts/merge-customer-profiles

How can I combine multiple customer accounts?

Technical Q&A

LBB67 October 8, 2022, 8:38am 19

Got the same error message myself.

Exactly right (I have no idea what that means).

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How can I combine multiple customer accounts?

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