Hey Shopify! so I have customers that accidentally make multiple accounts using different email addresses. This is causing havoc for our rewards program because our rewards are based on their shopping history. And the shopping history is tied to multiple accounts. So for example if we have a VIP ti…

You can now merge customer profiles. Thanks to your advocacy and feedback - you can merge customer profiles to ensure you have the most accurate view of your customers. Identify duplicated customer profiles with the same name, phone number, email address, or another overlapping attribute then merge…

Hi @peachyamanda ! I completely understand your need for merging customer accounts. Often times, a store owner’s need to merge accounts is due to a conflict with a very specific part of their business. So we completely empathize with your situation and need for this feature to be available. With t…

We need this feature too. Couldn’t your development team build it so that there is an option when merging customer accounts for the merchant to select which of the existing email addresses should be used on the resulting merged account? We usually end up with duplicate accounts when clients create …

Why is this STILL an issue??? I started using Shopify in 2020 and was angry about this issue then. I have one customer who has made SIX accounts now, and it’s screwing up the analytics for her. Tags will not fix this issue. Square from day one made it easy for me to consolidate customers, and they’v…

I agree with the other posters on this thread and other similar threads: This really needs to be resolved. We have many customers with 2, 3, or more accounts and the fact that we can’t consolidate means they miss out on VIP Club benefits, and often causes confusion when they can’t see some of their …

We also desperately need this feature. Please have your developers work on this.

Same here. we do have clients creating an account with TYPOs Business vs. Private Email addresses (or multiple private / e.g. alias addresses) users creating an account on the Europe (DE) as well as the International (EN) store There is a huge need to merge Customer Accounts within as well as acr…

5 years with Shopify and no solution has been presented. This can’t be that hard for the smart people that created everything else in Shopify.

Merging the accounts and keeping the secondary email addresses as aliases shouldn’t be that hard. It would also ensure if they change email accounts their order history would travel with them

10 year Shopify user here. We’ve wanted this feature and asked for it since 2014. Yeah, it creates a mess. We didn’t even realize how big the problem was until 34 of our top 250 all time VIP customer accounts turned out to be 8 actual people who each had 2 to 6 separate Shopify accounts on our websi…

How can I combine multiple customer accounts?

Technical Q&A

nothanks June 18, 2022, 10:08pm 3

This has been a concern of businesses for well over 5 years at this point and Shopify has yet to provide a solution. Seems like you should or else businesses are going to go with a more immersive technology.

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How can I combine multiple customer accounts?

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