I want to permanently delete my acct in its entirety not just in the deactivated MODE? I can not find support from shopify support crew, so here I am? Please help!!
Topic summary
Permanent deletion vs deactivation: the user seeks to erase their Shopify account, not just deactivate. Deactivation closes the store but preserves data and the option to re-open; Shopify retains shop information for 2 years.
Key guidance: refer to the Pausing or Deactivating Your Store documentation for closing the shop. This deactivation must be done before requesting data erasure.
Deactivation steps:
- In Shopify admin, go to Settings > Plan and click Deactivate store.
- Review any Pause or new store options; if still deactivating, proceed.
- Select a reason, continue, enter password, and click Deactivate now.
Permanent deletion (data erasure): requires contacting Shopify Support after deactivation and subscription cancellation. Shopify advisors will review and process the request.
How to contact support:
- Visit the Support Page and log in.
- Choose the topic “Starting a store.”
- Scroll to the bottom to access available support options.
Status: actionable steps provided; final erasure depends on completing deactivation and contacting support. Resolution pending user action.
Hi @Cptgoodz ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with deactivating your shop, to ensure this gets resolved. To confirm I’m fully understanding
To share some insight, you can refer to our Pausing or Deactivating Your Store documentation for steps on how to successfully close down your shop. This will ensure the online shop is no longer active, but have the option to re-open if you’d like to begin selling again. All shop information is guaranteed for 2 years.
If however, you’re looking to erase all shop data from the platform, you will want to connect with us directly. Prior to connecting with us, please ensure your shop has been deactivated and your subscription has been canceled. To complete this, you can:
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Head to Settings > Plan, your Shopify admin.
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Click Deactivate store.
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If applicable, review the options to switch to the Pause and build plan, or start a new store.
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If you still want to deactivate, then click Deactivate store.
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Select a reason for the deactivation, and then click Continue.
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Enter your password, and then click Deactivate now.
Once completed, you can head over to our Contact Page to have our advisor team take a closer look into this request.
To contact us, you can:
- Head over to our Support Page.
- Log into your shop.
- Select the topic ‘Starting a store’.
- Scroll to the bottom of the page to view all available support options.
Please let me know if you have any other concerns.