Hi there. Recently, I cancelled my Shopify subscription plan. I am unable to access my account after cancelling my plan, so I can’t see if my domain auto renewal has also been cancelled. As I don’t need the domain anymore, I am not planning to renew it when it expires in July. What do I need to do to check if my domain (fragmentstore.co) auto renewal has been cancelled?
Any help is greatly appreciated!
Hey, @alxxxxs !
Once you close your store, we would not bill you for your domain. Even if the auto-renew is turned on! However, it can happen at times that a charge may still go through if the auto-renew is not removed by our domain partners. So the best thing to do in your scenario is to reach out to our support team via our live chat feature so we can properly assess your account and make sure you will not be charged. It should only take us a few moments to check this out, so I would definitely recommend reaching out as soon as you can. Let me know what you think!
Thanks for this!
However, Shopify doesn’t let me submit my message unless I click “select a
store” and once I click it, it directs me to the Contact Support page. How
can I reach out to the support team via live chat?
No problem at all! There should be an option there for you to use a guest profile to contact support. I’ve made a quick video here to show you how to chat in without logging into your store. Let me know if that works for you!