How can I connect a new domain to my existing website?

I want to rebrand my business and when I click to add to an existing domain, I got this error

There is 1 error:

  • A site with that domain name already exists

The issue is that the new domain that I am trying to add had been used for some other Shopify account and I don’t have access to that account now.

I have purchased this domain from GoDaddy and I have all rights.

Can someone guide me on how to activate this domain with my existing running store?

or if there is any email by which I can contact Shopify support team that would be great.

Contact Support Team

https://help.shopify.com/en/questions#/contact

Thanks.

1 Like

Thank you so much!