How can I connect Facebook to a page owned by another Business Manager?

Shopify Discussion
1

i get this error message

This Facebook Page is owned by another Business Manager. To connect to the Page, it needs to be moved to the selected Business Manager.

any one can help aside from the vague FB and Shopify links?

thank you in advance

2

Hey @BW94 ,

I’ll be happy to help you out with this!

The Business Manager that owns your page is shown under “Page owner”. You must have admin access to it in order to connect your page to the Facebook channel. Confirm that you have admin access to your Facebook Page by going to your Business Page settings > Page Roles:

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If you find that your page isn’t owned by the Business Manager that you have connected to the Facebook channel, you can either:

  • Connect this Business Manager to the Facebook channel instead

  • Transfer page ownership to the required Business Manager

You can find out how to transfer page ownership by following Facebook’s guide on transferring ownership below:

If you need further guidance, you can find the settings for all permission related errors, along with steps on how to fix any current known issues for the Facebook channel below:

Let me know how you get on!

3

Well, i am the admin for everything, but it still does not work
cant believe FB is so complex

IMHO, just a ploy to get you to pay “experts”

4

@BW94

I agree that the process can be very tedious, once you have it set up you shouldn’t have to make any changes again in the future.

Do you recall setting up another Business Manager at all? It’s possible to be the admin for two Business Managers but we just need to ensure the correct one is connected to your Page.

5

i am the admin
there is no one else

when i connected to FB to Shopify, Shopify created a new account
there is not option to move back to my name

6

@BW94 ,

Thanks for the insight, it sounds like your page may be connected to your original business manager (your name) and now needs to be transferred to your new Shopify Business Manager. You can do this by following the instructions listed below:

Otherwise, you should have the option to connect with your original Business Manager during setup:

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If you are still facing trouble, I suggest getting in touch with a member of our live support team who will be able to walk you through this process.

Please visit https://bit.ly/3qqfpfZ to be connected with an agent through live chat.