Hey I am trying to connect my facebook commerce account but am bumping in to a lot of issues. First of all shopify can’t seem to find my commerce account, and second of all it can’t create a new one since one already exists.
Hey @sohan !
I am sorry to hear that you cannot connect your Facebook Commerce account. I absolutely understand how important this is for you and your business. The way our flow is built is that it claims the commerce account connected to your Facebook page, not the commerce account connected to your catalog.
Contacting Facebook would be the only way to resolve this. You need to have them disable the commerce account attached to the catalog. This is not something we can do from Shopify’s side.
You can contact Facebook by filling out the information found in this link. Please note, you must be logged into a Facebook Business Manager account to see this form. On the form, selecting “eCommerce Retailer” and “I want to report a bug with my shop” will direct you to the correct Facebook team to look into this issue.
Alternatively, Facebook Live Chat is available for some of their users between 9AM EST - 11PM EST. You may be able to access Facebook’s live chat service by following this link. Please note that their chat service is not available for all users, and it is not clear on what criteria need to be met in order to access it.
I’d also be interested to hear more about your business, what you are selling, and what your sales goals are for this year. Also, how do you plan to achieve your sales goals? If there are any resources I can share with you to help, I would be more than happy to assist!