Hey, [email removed]TY47! Welcome to Shopify Community!
We would love to assist you with your account. Due to this being an account-specific concern, you’ll need to create a support ticket and speak with our support team so they can securely access your account and information. Please visit https://shopify.link/o71x to create a support request. You can click Can’t log in to your Shopify account > I still can’t access my account as you’re unable to log in and you’ll find the option to reach our support team underneath the help articles presented to you.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!