A customer placed an order with GKsalokingcrab (Order #1851) for King Crab Legs totaling $39.98 USD but has not received the product or any response from the merchant.
Attempted Contact Methods:
The merchant only provides an email address with no phone number
All email attempts have gone unanswered
The order confirmation mentions using Shopify’s platform
Recommended Solutions:
Shopify support clarified they cannot manage individual merchant orders directly
Suggested contacting the business through their “contact us” page or replying to the order confirmation email
Another community member advised filing a chargeback dispute with the credit card company/bank
Current Status: The issue remains unresolved. The customer suspects this may be a scam operation and is seeking alternative ways to recover their payment through their financial institution.
Summarized with AI on November 17.
AI used: claude-sonnet-4-5-20250929.
Thank you for sharing those details with us here. I understand you bought this item from a merchant you believe to be using the Shopify platform to host their business. Our support team is not able to review or manage orders on behalf of the merchants that use our software, so I recommend contacting the business directly for further support.
Most businesses have a contact us page available, or you can reply back to your order confirmation email.
Thank you for your response. I have done everything you suggested. They
do not have a contact number. . The only thing they have is an email
address and they do not respond. In their info they mention that they use
the SHOPIFY platform to sell their products. Thus the reason I contacted
you.
I was hoping you could give me an additional way to contact this merchant,
as they are obviously a SCAM that has taken my money.
If you paid with a credit card, you can contact your bank. I presume the deal was great and you would like whatever you purchased to be delivered but your only recourse here is likely with your bank.
