How can I contact live customer support?

Store Feedback

Topic summary

A user is struggling to reach live customer support, repeatedly getting redirected through automated help pages without finding a direct contact option.

Solutions Provided:

  • Community members shared the official support link (help.shopify.com/en/support/support-type)
  • A moderator provided step-by-step instructions with screenshots: log into the store via the Contact Us page, navigate to the Help Center, select a topic, then scroll down to find “Get Support” options for live chat with a Support Advisor

Escalating Frustration:
Another user expressed severe dissatisfaction with Shopify’s shift to “digital forward” support, reporting:

  • Store unopened for six months despite ongoing chat support since July
  • Issue remains unresolved despite multiple support interactions
  • Threatening to migrate all four stores to competitors
  • Criticizing the elimination of direct phone/human support as “completely unacceptable”

The discussion remains open with one user challenging Shopify to respond directly to their concerns.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

I need to talk with a live person in customer support. I just keep getting looped around in the support page. HELP PLEASE. Thank you.

2 Likes
2

There is option for live support of shopify. Here is the link

https://help.shopify.com/en/support/support-type

3

Hey @Mandycat4 .

Thanks for reaching out.

This is a great question! You can get in touch with our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner. I took some screenshots to assist you with the navigation.

Once you successfully login - you will be directed to the Help Center.

25-22-40909-61452
25-22-40909-614521233Ă—786 105 KB

After you select the topic that you would like assistance, you can scroll down below the related articles to locate the options to Get Support and speak directly with a Support Advisor about the situation.

25-23-8466-26189
25-23-8466-261891194Ă—897 79.8 KB

Let me know if you have any questions.

4

My company has been with Shopify for six months now, and we are still unable to open our store. Tech “Support” is now completely useless. I have three other stores on my own, all working great, so it’s not that I don’t know what I’m doing.

We have been “chatting” with so-called “Tech Support” since JULY, and they have not been able to resolve our issue.

This move to “digital forward” support is a complete and total wank. It is unacceptable. COMPLETELY unacceptable. Shopify used to have GREAT support. That’s why I recommended you to this company. Now I look like a total idiot.

I am looking at moving all four of these stores to another provider. The longer it takes to fix this issue, the closer I will get to migrating ALL of my stores out of Shopify.

If you are too busy to talk to your own damn customers, then you need to freaking HIRE MORE PEOPLE.

FIX THIS, or you are going to lose market share to someone who will actually communicate effectively with their customers.

I don’t expect anyone will respond to this either, I just had to get this off my chest. And from reading the community posts, I see that I am very much not alone…

But, if you really DO care about your customers, someone will respond like a real human being, and talk to me about this. I am not posting under the store that’s the issue, so TALK TO ME about what’s going on before you do anything.

OTOH, at this point, I expect nothing but crickets. Prove me wrong… I dare you.