How can I contact Shopify directly if my back office isn't connected?

Shopify Discussion

Topic summary

Issue: A store owner hired a marketing company to build and manage three Shopify stores. The company claimed the stores were live and provided a “back office” (Shopify admin) link tied to an email account the company created.

Problem: The back office appears disconnected—no visible stores, orders, analytics, or marketing data, and the websites can’t be found. The marketing company is not responding to calls or inquiries.

Access barrier: The email used to access Shopify support/admin was created by the marketing company, and the owner does not have the password, preventing direct communication with Shopify.

Status: The owner is seeking advice on how to contact Shopify directly without access to the email/admin. No resolution or responses yet; the thread remains open.

Summarized with AI on February 2. AI used: gpt-5.
1

I contracted with a marketing co to set up 3 website stores with Shopfiy,as they were to manage and market them.

Once they informed me they were live I looked in the back office link that they provided me with an email link and info to get with an email they had established. In review it does not seem the back office is even connected to any of websites as they cannot be found, no orders, analytics or marketing info. They refuse to return my calls and inquiries regarding this. How do I reach Shopify directly? As aforementioned the marketing co created the email which requires a password to communicate with Shopify directly but as aforementioned I did not create the email address to the back office. Any advice?