Is there anyone who has a way to contact Shopify directly for support?
Topic summary
Main issue: A merchant needs to contact Shopify support urgently, cannot access their store, and is being charged on their credit card.
Guidance provided:
- For general questions, post in the forum; for account-specific issues, use Shopify’s Help Center (support portal) while logged in: https://shopify.link/VAaY. Select a relevant topic, then scroll to the page bottom to choose a contact method for live support.
- If login isn’t possible, use an alternate Help Center route without logging in: https://shopify.link/GeQ2. Scroll to the ‘Get Support’ section to reach live support.
Important note: When contacting support without being logged in, expect to authenticate—verify identity and store ownership—before the team can discuss account details.
Outcome: The merchant thanked the advisor and indicated the guidance was very helpful. No further issues were raised.
Status: Appears resolved, with clear next steps to reach Shopify support via the Help Center (logged-in or unauthenticated options).
Hi, @farjack .
What do you need assistance with?
For general topics and enquiries, feel free to post your question here and I can take a look at how to best support you.
If you need help with a query that is specific to your account however, you’re best to reach out to our live support team by logging in to your store via our Help Center here. Once logged in, select a topic that best fits your query or situation. From there, you’ll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team. Our live support team will be able to assist you further from there.
Let me know if you’re still having issues contacting our live support team.
Is there anyone who can help me get in contact with a customer service rep at shopify asap. I still can’t access my store, I have charges that are hitting my CC and I can’t stop them. I would love to get my store selling. Help!
To confirm, you can’t currently log in to your store?
If that’s the case, you can access our Help Center via this link instead, and it should allow you to contact our live support team without having to log in to your store. If you scroll down on that page, you should be able to see the ‘Get Support’ heading with your options to contact our team underneath it.
Keep in mind however, that because you won’t be authenticated upon connecting with our live support team, they may require you to authenticate yourself against the correct store you wish to discuss with them.
Let me know how this goes.
Thank you for your help. This is such an amazing help. Have a great day.
Jack