How can I contact Shopify support if the support page doesn't work?

Shopify Discussion
1

I have been trying for 15 minutes to contact support. I wanted to know the best way to set up a 2nd store on a subdomain since Shopify Payments is not supported in my region and I can’t have multiple markets with different currencies in one store.

The chat bot is useless since it keeps linking the docs about adding subdomains and using Shopify payments while ignoring the fact that the country I am in DOES NOT HAVE Shopify payments.

But the worst part? Even if I convince it to let me talk to a “Support Advisor”…the BUTTON DOESN’T WORK! Clicking on it just spawns a new “Contact Support” button. Screenshot: https://imgur.com/a/9TlmCMo

So no phone support, no email support, and now this lovely chat bot that seems to be effectively preventing paying customers from getting any help at all.

1 Like
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Doesn’t matter that the chat bot won’t let you chat with an agent. They won’t help you at all and will just run you in circles. Then they will tell you they have to escalate your issue to their support team and the team will reach out to you via email. I am going on a week now waiting for their suppirt team. Others have been waiting months. So there is basically no customer support at all and no one to fix anything.