How can I contact SP Power Pony after being charged $518?

No contact phone number for SP POWER PONY and when you try to email them their website automatically closes you up. It won’t let you email them. I surely believe this is a Scam. How could SHOPIFY Allow this? I ordered a Power Pony for a Special Needs Chid @$499.00 plus tax equals to $518. Shop had all my bank info immediately I was charged.

Hello, @Joseph1998

I’m sorry to hear about the issue with your online order, and I know it must be frustrating for the contact information to not be working as expected.

It sounds like you might be experiencing a browser issue when attempting to contact the store through their website. Have you tried any other browsers or devices to get in touch with them?

If the website isn’t working for you, try responding directly to your order confirmation email instead. Alternatively, you can contact the store via social media if their business is on Instagram or Facebook, for example.

Shopify works to ensure that all merchants using the platform are compliant with the Terms of Service and Acceptable Use Policy. If you have concerns that the terms are not being met, you can submit a report to our team.