Any one know a person or a way i can contact shopify staff for a refund on a plan that wasnt authorised?
Hey @DmitriiAlybin .
Thanks for reaching out.
I appreciate the context that you have shared as that is very helpful! In order for us to take a further look into this, we will need to verify you as the store owner. Since I cannot authenticate you for the store due to the sensitive information that needs to be shared, I am unable to view the billing on the account.
With that being said, it would be best to reach out to our live support about this situation. You can speak directly with a Support Advisor by navigating to the Help Center.
Let me know if you have any questions.