Interesting, alright thank you!
If you’ve never logged in to your account, I imagine you haven’t had the chance to start your account set up at all, is that correct?
If so, could you please try to create a new account and let me know if you receive an email to confirm your account? You can enter your email address here to start a brand new 14-day trial now.
Feel free to keep me updated along the way and share any screenshots using this button:
