When the download link is emailed to a customer it can be clicked on as many times as the customer wants, yesterday I bought my own ebook as a test and paid once and got three downloaded because I clicked the link 3 times, my history shows a client downloaded 25 times previously , how is this stopped and controlled ? - Kevin
Topic summary
Problem: Customers can click emailed download links multiple times and receive repeated downloads. The merchant’s test yielded 3 downloads from one purchase; order history shows a previous customer downloaded 25 times. The goal is to stop or limit repeated downloads.
Proposed solution: Support asks the merchant to confirm the current download limit setting. By default, all product variants are set to “unlimited” downloads. The linked help document explains how to change the setting to limit downloads—e.g., one download per customer.
Key details:
- Default behavior: unlimited downloads per variant.
- Control is available via download limit settings (can be set to one per customer).
Status: Guidance provided; awaiting merchant confirmation and implementation of the download limit change. No final resolution yet.
Hey, @KevinStanley !
Thanks for posting here.
Can you confirm if the limit is set to unlimited or to one download per customer? As mentioned in our help doc here, by default, all variants are set to unlimited.
Via that link you can learn how to update this and change the download limit to one per customer.
Let me know if there is anything else you need.