I am trying to convert my digital download PNG files to something else that my Shopify store will accept. Does anyone know how I can do this? I downloaded a document converter, but it still shows error..
Hi, @Ollie_Llama !
Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.
I understand that you’re looking to convert your digital download files to upload them to Shopify. If you are using an unsupported format, or need to bundle files together under one download, I suggest placing your files to a .zip file or another archive file format under a single file name. Rest assured, creating these .zip files is very easy and you can follow the steps here.
You can also check out our help center resource that covers more functionalities and limitations regarding digital downloads. Kindly reply back to this thread with any questions or updates and we can continue our conversation further!