Some random bank information has been put as my payout and since I don’t know what account that is I can’t change it because I don’t know it’s routing number and account number
please help me
email me as soon as possible please
Hey @vougevista .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful! Looking into this, if you cannot update the bank information that has been added to the Shopify store - it would be best to reach out to our live support. Since we cannot authenticate you for the store over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics.
With that being said, you can get in touch with a Support Advisor by navigating to the Help Center.
Let me know if you have any questions.
Thank for the info you have given but I cannot find support advisor the
only thing I can find in the help center is many articles that are not
helping with my situation so may you please add a link below to advisor
Thank you
Hey @vougevista .
Thanks for the quick response.
If you are experiencing trouble with finding the option to speak with a Support Advisor when viewing our Help Center. You can navigate to this following page and complete this form. Once you have completed the form, you should see the options to speak directly with our live support regarding the situation.
Let me know if you have any questions.