Hey, i accidently put in the wrong year on my shopify birth details and now it wont let me receive my payments, i cant find anywhere to change it and it wont take my government ID until my birthday is corrected
Hey @Aggamsidhu
To update your birth year on Shopify, you’ll need to contact Shopify Support for assistance. Follow these steps to resolve the issue.
Log in to your Shopify admin panel. In the bottom-left corner of the admin panel, click on the “?” icon to access the Shopify Help Center. In the Help Center, search for “Contact Support” or similar terms. You should find a link or option to contact Shopify’s support team. Select a support channel that suits you, such as live chat, email, or phone support. Explain the situation to the Shopify support representative. Let them know that you accidentally entered the wrong birth year and it’s affecting your ability to receive payments.
Hey, @Aggamsidhu!
We’d love to help you update your Shopify Payments account information! In order for us to do so, we’ll need to access your account. We’re not able to provide account-specific support via the Shopify Community at this time but our support team will be happy to continue assisting you. Please visit our Help Center to speak with a support advisor about updating your date of birth under your Shopify Payments account.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
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